Privacy Policy

Article 1: Information We Collect

When using MazadiHub, we may collect the following types of information:

• Account Information: Full name, email address, phone number, address (optional), profile picture.
• Auction Information: Products you list for sale, bids you place, your purchase and sales history.
• Technical Information: IP address, browser type, operating system, browsing history on the platform, visit duration.
• Payment Information: We do not store credit card information or complete payment details. Payments are processed through secure third-party payment gateways.
• Communications: Conversations between you and other users, and communication with support team.
• Ratings and Reviews: Ratings and comments you leave for other users.

Article 2: How We Use Your Information

We use the information we collect for the following purposes:

• Platform Operation: Creating and managing user accounts, displaying auctions, processing bids, completing instant purchases.
• Service Improvement: Developing the platform, improving user experience, analyzing usage patterns.
• Communication: Sending notifications about auctions you follow, platform updates, responding to your inquiries.
• Security and Protection: Detecting and preventing fraudulent activities, protecting the platform and users from violations.
• Legal Compliance: Meeting legal and regulatory requirements, responding to court orders.
• Marketing (with your consent): Sending offers and promotional materials (you can unsubscribe at any time).

Article 3: Sharing Information with Third Parties

We may share your information in the following cases:

• With Other Users: Your public information (name, rating, auction history) is visible to other users as part of platform functionality.
• Service Providers: We share data with companies providing services on our behalf such as hosting, email, analytics.
• Payment Gateways: When making a purchase, necessary payment information is shared with secure payment gateways.
• Legal Authorities: We may disclose your information if required by law or to protect our rights or user safety.
• With Your Consent: In any other cases where we request your explicit consent to share.

Article 4: Data Storage and Security

We take strong security measures to protect your data:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology.
• Secure Storage: Our servers are protected by firewalls and intrusion detection systems.
• Limited Access: Only authorized personnel can access user data for specific purposes.
• Backups: We perform regular data backups to ensure service continuity.

Note: Despite our efforts, we cannot guarantee absolute data security online. You use the platform at your own risk.

Article 5: Cookies

We use cookies and similar tracking technologies for the following purposes:

• Essential: To keep you logged in and remember your preferences.
• Analytical: To understand platform usage and improve it (e.g., Google Analytics).
• Functional: To enable features like saving favorite auctions.

You can control cookie settings through your browser, but disabling some may affect platform functionality.

Article 6: Your Rights Regarding Your Data

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your account and data (subject to retaining legally required data).
• Restriction: Request restriction of data processing under certain circumstances.
• Data Portability: Request transfer of your data in a readable format.
• Objection: Object to processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at: privacy@mazadihub.com

Article 7: Data Retention

We retain your data as long as your account is active or as needed to provide services. After account deletion, we may retain some information:

• Past auction and transaction history for legal and tax purposes (up to 7 years).
• Conversation and report history for security purposes (up to 3 years).
• Aggregated and de-identified information permanently for analytical purposes.

Article 8: Children's Privacy

Our platform is intended for persons aged 18 years or older. We do not knowingly collect personal information from anyone under 18. If we discover we have collected information from a minor, we will delete that information immediately.

Article 9: Changes to Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. For material changes, we will notify you via email or through a prominent notice on the platform.

Your continued use of the platform after changes constitutes acceptance of the modified privacy policy.

Article 10: International Data Transfer

Your data may be processed and transferred to servers located in countries other than your own. By using the platform, you consent to the transfer of your data to these countries. We take all reasonable measures to ensure your data is processed securely and in accordance with this policy.

Article 11: Contact Us

If you have any questions or inquiries regarding this privacy policy, please contact us at:

• Email: privacy@mazadihub.com
• Form: Through the Contact Us page
• Postal Address: Dubai, United Arab Emirates

We will respond to your inquiry within 14 days of receipt.

Last Updated: May 27, 2025